Refund Policy
We want you to feel confident purchasing CardioX. Here is our clear, straightforward 14-day return policy - no hidden conditions.
This Refund Policy applies to all purchases of CardioX made through https://radiantyoung.world/ and is provided by Redwood Brook Wellness LLC ("we," "us," or "our"). We are committed to honest, fair consumer practices in accordance with applicable US consumer protection law.
1. Return Window
You have 14 days from the date of delivery to request a return and refund. This period is calculated from the day your order arrives at the delivery address confirmed in your order.
We recommend inspecting your order promptly upon delivery. If you wish to return your purchase, please initiate the return request within the 14-day window.
2. Eligibility for Returns
To be eligible for a return and full refund, the following conditions apply:
- The return request must be submitted within 14 days of delivery.
- The product must be returned in its original condition and packaging, with the seal intact where possible.
- Proof of purchase (order number or confirmation email) must be provided.
- Returns are accepted for any reason within the 14-day window - you are not required to give a reason, though feedback is welcome.
3. How to Initiate a Return
Contact Us
Email info@radiantyoung.world within 14 days of delivery with your order number and the reason for your return (optional). We will respond within 1-2 business days with return instructions.
Pack and Ship
Securely pack the item(s) in their original packaging and ship to the return address provided by our team. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refund Processed
Once we receive and inspect your returned item(s), we will notify you of the refund approval. Approved refunds are processed within 5-10 business days to your original payment method. Processing time may vary depending on your bank or card issuer.
4. Refund Method
Refunds are issued to the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods. The refunded amount will include the full product price. Original shipping costs (if any were charged) are included in the refund for eligible returns.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photograph of the issue. In such cases, we will arrange for a replacement or full refund at no additional cost to you, including any return shipping costs.
6. Non-Returnable Items
The following are not eligible for return or refund:
- Items returned more than 14 days after delivery.
- Items that have been clearly tampered with, damaged by the customer, or returned not in their original condition through no fault of ours.
7. Exchanges
We do not currently offer direct product exchanges. If you wish to exchange for a different bundle size, please return the original order for a refund and place a new order.
8. Your Consumer Rights
This Refund Policy does not limit any statutory consumer rights you may have under applicable US federal or state consumer protection law, including but not limited to Oregon Revised Statutes governing consumer transactions. Your statutory rights remain unaffected by this policy.
9. Contact Us
For any questions about this Refund Policy or to initiate a return, please contact:
Redwood Brook Wellness LLC
4218 NW Thurman St, Portland, OR 97210
Email: info@radiantyoung.world
Phone: +1 (503) 847-2291
Support hours: Monday-Friday, 9 am-5 pm PT